Refund policy
Return and Refund Policy
1. Right of Withdrawal
If you are a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason. This is your statutory right under applicable consumer protection law.
To exercise your right of withdrawal, you must notify us within 14 days of receiving your order by contacting us at support@dazomo.com with your order number and a clear statement that you wish to withdraw.
Once we confirm your withdrawal request, you must return the item(s) to us within 14 days. You are responsible for the cost of return shipping unless the item is defective or incorrectly sent.
2. Eligibility for Returns
To be eligible for a return, your item must meet all of the following conditions:
- The return request is made within 14 days of receiving your order
- The item is unused, in its original condition, and in its original packaging
- The item is not listed as non-returnable under Section 3 below
We reserve the right to refuse a return if the item shows signs of use, damage caused by the customer, or is returned incomplete.
3. Non-Returnable Items
The following items cannot be returned:
- Items that have been used, opened, or are no longer in their original condition
- Items damaged after delivery due to customer misuse or mishandling
- Items returned after the 14-day return window has passed
- Gift cards or promotional items with no monetary value
4. Defective or Incorrect Items
If you receive an item that is defective, damaged upon arrival, or not as described, please contact us within 30 days of receiving your order at support@dazomo.com. Include your order number and photos of the issue.
In such cases, we will offer you one of the following resolutions at no additional cost to you:
- A replacement item
- A full refund to your original payment method
You will not be required to return a defective item in all cases — we will advise you on a case-by-case basis.
5. How to Initiate a Return
To start a return, email us at support@dazomo.com with:
- Your order number
- The item(s) you wish to return
- The reason for your return
- Photos if the item is defective or damaged
We will respond within 2 business days with return instructions. Please do not send items back without first contacting us, as unsolicited returns may not be processed.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, your refund will be processed within 14 days of us receiving the returned goods. Refunds are issued to your original payment method.
Please note that it may take additional time for your bank or payment provider to post the refund to your account, depending on their processing times.
We reserve the right to deduct any diminished value from your refund if the item has been handled beyond what is necessary to assess its nature, characteristics, and function.
7. Return Shipping
Unless the return is due to a defect or error on our part, you are responsible for paying the cost of return shipping. We recommend using a tracked shipping method, as we cannot be held responsible for items lost or damaged in transit on their way back to us.
8. Late or Missing Refunds
If you have not received your refund after 14 days of us confirming the return, please:
- Check your bank account again
- Contact your credit card company or payment provider — processing times vary
- If you have done both and still have not received your refund, contact us at support@dazomo.com
9. Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original order for a refund and place a new order separately.
10. Contact Us
For any questions about returns or refunds, contact us at:
AZIEVIENNE LTD (trading as DAZOMO)
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Company Registration No.: 16870830
Email: support@dazomo.com