Terms of service
Terms of Service
Overview
Welcome to DAZOMO! The terms "we", "us" and "our" refer to DAZOMO, a trading name of AZIEVIENNE LTD, a company registered in England and Wales (Company No. 16870830), with registered address at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. DAZOMO operates this online store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). DAZOMO is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Our products are sold primarily to customers in the Netherlands and Belgium, and these Terms are intended to comply with applicable EU and UK consumer protection law.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (available at dazomo.com/policies/privacy-policy). If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
Section 1 – Access and Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, and you have given us your consent to allow any of your minor dependants to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete, and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
Section 2 – Our Products
We have made every effort to provide an accurate representation of our products and services. However, please note that colours or product appearance may differ from how they appear on your screen due to your device type, settings, and configuration.
We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or be identical to how they are depicted in our store.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available to any person, geographic region, or jurisdiction on a case-by-case basis.
Section 3 – Orders
When you place an order, you are making an offer to purchase. DAZOMO reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until DAZOMO confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting, as DAZOMO may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, change, or cancel an order, we will attempt to notify you via the email, billing address, and/or phone number provided at the time of the order.
Your purchases are subject to return or exchange in accordance with our Return and Refund Policy (available at dazomo.com/policies/refund-policy). As a customer in the Netherlands or Belgium, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with EU consumer law (Directive 2011/83/EU).
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
Section 4 – Prices and Billing
All prices on our store are displayed in euros (EUR) and include applicable VAT where required by law. Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
Unless otherwise expressly stated, posted prices do not include shipping or handling charges. Any applicable shipping costs will be shown at checkout before you complete your purchase.
We may offer promotions from time to time that affect pricing and are governed by separate terms. Where there is a conflict between promotion terms and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate payment and billing information for all purchases. You represent and warrant that (i) the payment information you provide is true, correct, and complete; (ii) you are duly authorised to use the payment method; (iii) charges incurred will be honoured by your payment provider; and (iv) you will pay all charges incurred at the posted prices, including shipping and any applicable taxes.
Section 5 – Shipping and Delivery
We ship to the Netherlands and Belgium. All delivery times shown are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, risk of loss passes to you.
If your order has not arrived within the estimated delivery window, please contact us at support@dazomo.com and we will investigate promptly.
Section 6 – Intellectual Property
Our Services, including all trademarks, brands, text, displays, images, graphics, video, and audio, and the design, selection, and arrangement thereof, are owned by DAZOMO / AZIEVIENNE LTD, its affiliates or licensors, and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent. All rights not expressly granted herein are reserved by DAZOMO.
DAZOMO's names, logos, and product names are trademarks of AZIEVIENNE LTD or its affiliates or licensors. You must not use such trademarks without our prior written permission. Shopify's name, logo, and product names are trademarks of Shopify Inc.
Section 7 – Optional Tools
You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor control. We provide access to such tools "as is" and "as available" without any warranties or endorsement. We shall have no liability arising from your use of optional third-party tools. Any use of optional tools is entirely at your own risk.
Section 8 – Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party sites. If you leave our Services to access third-party content, you do so at your own risk. We are not liable for any harm or damages related to your use of third-party websites or content. Please review the relevant third party's policies before engaging in any transaction.
Section 9 – Relationship with Shopify
DAZOMO is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with DAZOMO / AZIEVIENNE LTD. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and DAZOMO, including any injury, damage, or loss resulting from purchased products. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with DAZOMO.
Section 10 – Privacy Policy
All personal information we collect through the Services is subject to our Privacy Policy, available at dazomo.com/policies/privacy-policy. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read and understood these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes certain personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify and third parties located in other countries. Please review our Privacy Policy for full details on how we, Shopify, and our partners use your personal information.
Section 11 – Feedback
If you submit any ideas, suggestions, feedback, reviews, proposals, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use. You represent and warrant that you own or have all necessary rights to your Feedback and that it complies with these Terms. We are under no obligation to maintain your Feedback in confidence, pay compensation for it, or respond to it.
We may monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable. You are solely responsible for any Feedback you submit and its accuracy.
Section 12 – Errors, Inaccuracies and Omissions
Occasionally there may be information on our Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
Section 13 – Prohibited Uses
You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe upon intellectual property rights; (d) to harass, abuse, harm, defame or intimidate any person; (e) to transmit false or misleading information; (f) to send advertising or promotional material without our consent, including spam; (g) to impersonate any person or entity; or (h) to engage in any conduct that restricts or inhibits anyone's use of the Services.
You further agree not to: (a) upload or transmit viruses or malicious code; (b) reproduce, sell or exploit any portion of the Services; (c) collect personal information of others without consent; (d) spam, phish or scrape the Services; or (e) interfere with or circumvent security features of the Services. We reserve the right to terminate your access at any time without notice if you violate these Terms.
Section 14 – Automated Agents
This section applies if you use, allow, enable, or cause the deployment of any automated software or agent ("Agent") to access or interact with our Services. No Agent may access our Services unless it: (i) clearly identifies itself as an Agent in all HTTP requests; (ii) does not mimic human behaviour or bypass CAPTCHA or bot-detection measures; (iii) responds truthfully to any prompt seeking to determine whether interactions are from a human or computer; and (iv) does not circumvent any measure intended to block or limit automated access. We reserve the right to limit or block any Agent access at any time.
Section 15 – EU Consumer Rights
If you are a consumer located in the European Union (including the Netherlands or Belgium), you benefit from mandatory protections under EU consumer law that cannot be excluded by these Terms, including:
Right of withdrawal: You have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason. To exercise this right, contact us at support@dazomo.com within this period. We will refund you within 14 days of receiving the returned goods, using the same payment method you used for the original transaction.
Legal guarantee: Products must conform to the description, be fit for purpose, and be of satisfactory quality. If a product is defective or not as described, you are entitled to a free repair, replacement, or refund under applicable EU law.
Nothing in these Terms limits or excludes rights you have as a consumer under the laws of the Netherlands or Belgium.
Section 16 – Termination
We may terminate this agreement or your access to the Services at any time without notice at our sole discretion, and you will remain liable for all amounts due up to and including the date of termination. The following sections survive termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law, and Privacy Policy.
Section 17 – Disclaimer of Warranties
Except as expressly stated by DAZOMO, the Services and all products offered through the Services are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free. Some jurisdictions do not allow the disclaimer of implied warranties, so the above may not fully apply to you.
Section 18 – Limitation of Liability
To the fullest extent permitted by applicable law, in no case shall DAZOMO, AZIEVIENNE LTD, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, arising from your use of the Services or any products procured through the Services.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law, including mandatory EU consumer protections.
Section 19 – Indemnification
You agree to indemnify, defend and hold harmless DAZOMO, AZIEVIENNE LTD, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of (1) your breach of these Terms; (2) your violation of any law or the rights of a third party; or (3) your use of the Services.
Section 20 – Severability
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. This shall not affect the validity and enforceability of any other remaining provisions.
Section 21 – Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with any policies posted on our site, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements, communications and proposals.
Section 22 – Assignment
You may not transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent.
Section 23 – Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable EU consumer law grants you the right to bring proceedings in your country of residence.
Section 24 – Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.
Section 25 – Contact Information
Questions about these Terms of Service should be sent to us at support@dazomo.com.
AZIEVIENNE LTD (trading as DAZOMO)
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Company Registration No.: 16870830
Email: support@dazomo.com