Shipping policy
Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.
You will receive a confirmation email once your order has been placed, and a separate shipping notification with tracking information once your order has been dispatched.
2. Shipping Options and Estimated Delivery Times
We offer the following shipping options at checkout:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7–14 business days | Free |
| Express Priority Shipping | 3–7 business days | €4.00 |
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier capacity, and factors outside our control.
3. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your order. Please allow up to 48 hours for tracking information to become active after you receive your shipping notification.
If you have not received a tracking number within 5 business days of placing your order, please contact us at support@dazomo.com.
4. Shipping Delays
We are not responsible for shipping delays caused by:
- Shipping carrier delays or disruptions
- Customs processing or border inspections
- Incorrect or incomplete delivery addresses provided by the customer
- Force majeure events such as extreme weather, natural disasters, or public health emergencies
- Public holidays in the country of origin or destination
If your order is significantly delayed, please contact us and we will do our best to investigate and assist.
5. Incorrect Address
Please ensure your shipping address is correct and complete before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us immediately at support@dazomo.com. We will do our best to update it before dispatch, but we cannot guarantee changes can be made once an order has been processed.
6. Lost or Undelivered Packages
If your tracking shows your order as delivered but you have not received it, please:
- Check with neighbours or anyone else at the delivery address
- Check any safe locations the carrier may have left the parcel
- Contact your local postal service or carrier with your tracking number
If your package is confirmed lost by the carrier, please contact us at support@dazomo.com and we will work with you to resolve the issue, including offering a replacement or refund where appropriate.
7. Damaged Packages
If your order arrives visibly damaged, please take photos of the packaging and the item before opening it fully, and contact us at support@dazomo.com within 48 hours of delivery. We will arrange a replacement or refund as appropriate.
8. Customs and Import Duties
For orders within the European Union, no additional customs duties apply. If you are ordering from outside the EU, you may be subject to import duties, taxes, or customs fees imposed by your country's authorities. These charges are your responsibility and are not included in our product prices or shipping costs. We have no control over these charges and cannot predict their amount.
9. Contact Us
For any shipping-related questions, contact us at:
AZIEVIENNE LTD (trading as DAZOMO)
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Company Registration No.: 16870830
Email: support@dazomo.com